Surgery News

Telephone Assist

If you’re trying to book an appointment through the phone, you may need to wait in a call queue to speak to one of our Care Navigators (previously referred to as “Receptionists/Call Handlers”).

Or if you don’t have time to join the call queue, you can use telephone assist.

Telephone assist takes you to an automated call handler where you can answer our clinical assessment questions over a recorded phone line, without having to wait in a queue.

When using telephone assist, listen to the automated call handler and respond to any questions when prompted.

Remember not to end the call before you have answered all the questions.

The automated call handler will confirm that you have completed all the questions before ending the call.

You can expect a text or call back from us within the next couple our hours with an appointment offer or a referral to another service.

Remember you can also book an appointment online. Go to this, go to the NHS App or visit and select PATCHS, followed by the “contact your GP online button”.

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