Surgery News

Practice Update October 2022

Patients can now consult our practice online as part of a new service which could save time and a journey. The service is free and confidential. 

You can input your symptoms online and will receive a response from our practice – usually that day, if a request is received within the Online Consultation daily response window, and will be either given advice, directed to other sources of support such as the pharmacy, receive a telephone consultation or, if necessary, booked in for an appointment. You’ll also have access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether. You can also use the service to request test results, sick notes, referral letters and medical reports.

To use online consultation please visit Online Consulting Room | Health Care First or find out more here. 

Call wait times

We are delighted to share some of our successes over the months including our call wait times being reduced and our patients using our online services. Great support everyone!

Can I see an Advanced Nurse or Clinical Practitioner instead of my GP?

We want our patient’s to see the most appropriate person who can diagnose and treat their health problem as soon as possible. By doing this, we use Advanced Nurse Practitioners because of their valuable expertise and holistic approach to care and to ensure that our GP appointments are used where they can make the most difference, including those who have multiple complex health problems.

Advanced Nurses and Clinical Practitioners have gained:

  • Expert knowledge 
  • Complex decision-making skills 
  • Clinical competencies to diagnose acute and chronic health problems 
  • Create treatment plans 
  • Prescribe medication 
  • Order tests 
  • Refer to patients for specialist opinion

Like a doctor, an advanced nurse / clinical practitioner can:

  • make independent clinical decisions 
  • consult with patients 
  • diagnose new health problems 
  • prescribe medication/s 
  • refer patients to the hospital 
  • order tests 
  • analyse test results 
  • sign fit notes

Open day

We are really pleased to be hosting another Open Day at one of our surgeries in November! If you are struggling to use our online service, please pop in and one of our team members will be on hand to help you. 

As always, your feedback about your experiences when using our service helps us improve. If you can’t make the Open Day and you would like to share your positive or negative feedback, you can do this by email at wakccg.feedback.hcf@nhs.net.

Extra appointments available at evenings and weekends

It’s difficult to get appointments sometimes. With so much demand and only so many appointments to go around, we feel just as frustrated as you when we run out of urgent appointments for the day or we can’t book you a routine appointment for something less urgent more quickly. That’s why we’re working with other practices in Wakefield to change that!

You can now book same-day and routine appointments on evenings and weekends through Wakefield District’s GP Care Wakefield service. Our practice works with other practices in Wakefield) to provide these extra appointments from a number of sites across the district. The service opens between 5pm and 9.30pm weekdays, 9am to 5pm on Saturdays and 9am to 3pm on Sundays/Bank holidays and you can book appointments via our reception team.

Staffed by local GPs, nurses and other healthcare professionals, it means we can offer more choice to patients while still being able to do the day job in practices. So whether you’re at school or work during the day or busy with caring duties; if you’d prefer to be seen in the evening or at the weekend, ask our reception team about GP Care Wakefield.