January 2023 – Patient Newsletter
To all our patients,
Following our announcement last month, we want to say a special thank you to all our patients for embracing our same day appointment system, by contacting the surgery on the day you are available to come in.
We are incredibly grateful for the positive feedback received through letters and comments on social media. Our team are touched by your words, and we thank you for taking the time to share them.
We are still facing challenges but remain committed to focusing on the best possible service for our patients.
Please read on to find out how you can play a part in helping to shape your practice through our Drop-in sessions and Patient Participation Group.
Please do continue to:
- Check whether you need to be seen by using our self-help room
- Use our online prescription and medication centre for repeat prescriptions
- Speak to your local pharmacist for minor illnesses such as rashes, sore throats, back or shoulder pain, eye infections etc
- Contact us in the usual way online or by telephone on the day you need to be seen
- Or contact our practice reception team to book an evening or weekend appointment
We thank you for your patience and understanding while we continue to find ways to help you.
You can now book same-day and routine appointments on evenings and weekends with local GPs, nurses, and other healthcare professionals.
Health Care First work with other practices in our Primary Care Network Area to provide appointments on an evening and weekend. The service opens between 5pm and 9.30pm weekdays, 9am to 5pm on Saturdays and 9am to 3pm on Sundays/Bank holidays.
To book one of these appointments please speak with a Care Navigator at your surgery.
For further information – Read more.
We have listened to patients’ feedback from the Drop-in sessions and reviewed comments on social media.
Patient concern from the last drop-in session
“Was for our Children and the availability of appointments”
We are pleased to share that we have successfully recruited 3 Paediatric nurse specialists who work across all of our surgery sites.
“Health Care First came over from America and has taken over our local surgery.”
This is False. Health Care First is not an American company, we merged Ferrybridge Medical Practice and Dr Bance and Partners staff together and became known as Health Care First
Our mission, values and many staff remain the same.
Read more about us:
Drop in Clinic
Thank you to those that attended the last drop-in session at Elizabeth Court Surgery on Tuesday 26th January, it was informative for our team to hear firsthand the challenges that our patients have faced when using our services but also to understand what is working well for you and what you would like to see from us.
Future drop-in clinic dates
|Tuesday 21st February, 1-3pm
|Tuesday 21st March, 1-3pm
|Castleford Health Centre
|Wednesday 19th April, 1-3pm
|Beauforth House Clinic
|Thursday 18th May, 1-3pm
|Thursday 15th June, 1-3pm
|Elizabeth Court Surgery
|Thursday 13th July, 1-3pm
|Tuesday 8th August, 1-3pm
|Tuesday 5th September, 1-3pm
|Castleford Health Centre
|Wednesday 4th October, 1-3pm
|Beauforth House Clinic
|Thursday 2nd November, 1-3pm
Your feedback about your experiences when using our service helps us improve and shape what we do next as a practice. You can do this by email firstname.lastname@example.org
Or by joining our Patient Participation Group. Please do email us on email@example.com
For information on how to join.
Hearty winter warmer
To help beat the winter blues please see a wonderful yet healthy recipe from the healthier families NHS campaign with a meat free alternative option below.
- 1kg potatoes, chopped into chunks
- 350g extra-lean minced beef
- 1 small onion, finely chopped
- 1 medium carrot, finely chopped
- 1 courgette, finely chopped
- 100g green beans, washed and chopped
- 1 teaspoon dried mixed herbs
- 1 pinch ground black pepper
- 450ml cold water
- 4 teaspoons reduced-salt gravy granules
- 50g sweetcorn (fresh, frozen, or tinned)
- Cook the potatoes in a large saucepan of boiling water for about 20 minutes until tender.
- While the potatoes are cooking, heat a large saucepan. Add the minced beef a handful at a time, cooking until browned.
Information: To make a veggie version, use vegetarian mince and vegetable gravy granules instead of beef – or try our meat-free cottage pie recipe.
- Stir in the onion, carrot, courgette, green beans, and mixed herbs, then add 450ml water. Bring to the boil, then turn down the heat and simmer without a lid for about 20 minutes, until the veg has softened.
Information: Try grating the courgette if people are not keen on chunks.
- Turn the grill on to preheat and warm a large baking dish under it for a couple of minutes. While the grill is heating, drain and mash the potatoes, seasoning them with some pepper.
- Add the sweetcorn to the mince mixture, then sprinkle in the gravy granules and stir until thickened. Season if needed, then tip into the baking dish. Spoon the mash on top, spreading it out to cover the mince, then pop under the grill.
- Once the top has browned, remove from the grill, and leave to cool for a couple of minutes. Dish up and enjoy!
GP Patient Survey 2023
In early January, around 2.4 million randomly selected people registered with GP practices will be invited to answer a GP Patient Survey questionnaire about their experiences. The survey will be live for 3 months, with fieldwork closing in early April.
The findings will help to show what’s working and what needs to improve. The survey is carried out securely and information published does not identify individuals.
If you receive an invitation, please fill out the questionnaire and have your say so we can deliver the best possible service to patients. If you need support completing the survey or need it made available in another language or format, you can call the free helpline number 0800 819 9135.
For more information about the survey, visit the GP Patient Survey website.