Surgery News

June 2023 – Patient Newsletter

Welcome to our June newsletter, we hope you have all been enjoying the warm sunny weather and are staying hydrated by drinking plenty of fluid? This month we will be focusing on Care Navigation and how it can help you to get the right care, by the right person in quicker time. 

So, what is Care Navigation?

Care navigation is an approach designed to guide people through the healthcare system, which can sometimes be complicated. 

Health Care First have a team of trained Care Navigators who can assist you in accessing appropriate healthcare services, coordinating care between different providers, and addressing any barriers that may hinder your health journey. 

By bridging the gap between you, the patient, healthcare providers, and community resources, care navigation aims to enhance the overall quality of your care.

If you are referred by a member of staff to a Care Navigator, they will be able to find you more appropriate care, more quickly than visiting the practice in person.

Suffering from aches and pains?

Musculoskeletal Physiotherapy could help!
Novus Health

Musculoskeletal (MSK) physiotherapy involves the assessment and treatment of muscles, tendons, ligaments, bones, joints and nerves to improve your movement, strengthen problem areas and understand and manage your health conditions.

Patients registered with Health Care First, aged 16 and over, can access FREE MSK physiotherapy through Novus Health, without having to speak to a GP or Nurse. 

Just visit and complete their physiotherapy self-referral from, its quick and easy to do.

If you struggle with completing forms online, you can call 01924 224497 instead to book an appointment.

We recommend you use MSK Physiotherapy if you suffer from conditions effecting bones, joints and soft tissue, such as back pain, neck pain, shoulder pain and sports injuries.

Novus Health are unable to accept a self-referral if you require a home visit or if your symptoms are related to a neurological or respiratory condition. This treatment may not help if you have had recent physio for the same condition, have widespread pain or are having current physio treatment.

Is there a quicker way to get help?

Due to high demand, waiting times for GP practice services may be significant but for many health conditions you can get specialized treatment without needing to see a practice GP or Nurse.

The NHS has a list of self-referral services that can provide quality healthcare services with shorter wait times.

  • For minor eye conditions you can get FREE eye care from listed providers. Use this tool to find a provider local to you: 
  • For complications in early pregnancy, you can contact the Mid Yorkshire Pregnancy Assessment Unit on 01924 541135 for specialized support.
  • For help quitting smoking the Yorkshire Smokefree Service can provide face to face, online and telephone-based support. Speak to an advisors on 0330 6601 166 or join online at:
  • For male sex and female sex reproductive choice services, MSI Reproductive Choices, can provide guidance and treatment. You can get in touch with them via their phonelines on 0345 300 8090 or make an online booking at: 
  • Health Care First patients aged 5 and over can get FREE support with weight loss and increasing movement though the Aspire Health service. You can contact the Aspire Health team for help via an email to: or by calling them on 01924 307811.
  • Patients over 50 can access support for loneliness, mental health, dementia, keeping active, finance, transport and housing though Age UK Wakefield. You can get in touch with their support team by calling 01977 552114 or contacting them online at 

Patients in the Health Care First area can also get support for a number of non-health related issues from government services:

Using the support options above could help you find quicker support for your health and care needs.

Health Care First employs a team of Care Navigators who can help you make decisions about which of these services are right for you. You can ask to speak to one of our care navigators by calling or visiting our practice reception.

Need someone to talk to?

Turning Point

If you or someone you know is struggling and needs someone to talk to then Turning Point could help.

Turning Point are experts in helping people take control of their lives and can support with managing mental health, learning disabilities, employment or drugs and alcohol use.

Turning Point are national specialists with branches across the country. The Airedale Library is in the local area which is available for the use of Health Care First patients:

Airedale Library

The Airedale Centre, The Square, Castleford, WF10 3JJ

Telephone: 01977 724040


Upcoming workshops:

Managing Anxiety & Worry – Monday 26th June – 11:30am-1pm – Airedale Library

Relationship breakdowns – Online via Microsoft Teams- Wednesday 5th July- 11am-12.30pm

Being kind to yourself – Monday 24th July- 11:30am-1pm – Airedale Library

Living With Chronic Pain – Monday 3rd July – 11.30am-1pm – The Airedale Centre OR Online via Microsoft Teams – Sunday 27th August – 1:00pm-2:30pm

Book now

You can get access to quality, non-judgmental support from the Turning Point team by getting in touch with them via, email, telephone or visiting one of the sites above.

Thank you for treating us with respect!

Thank you

At Health Care First we’re really grateful for our hard-working and resilient staff team.

The NHS has conducted a staff survey which has revealed that 27.5% of NHS Staff experienced harassment, bullying or abuse from patients and 14.5% of NHS staff in England experienced at least one incident of physical violence from the public in the last 12 months.

We want to say a massive thank you to all our patients that treat the Health Care First Staff team with respect.

We also wanted to remind everyone that our staff teams are here to help you and need to be respected at all times. 

If you know an NHS worker who has experienced workplace abuse, you can support them by sharing the following support resources: 

  • NHS England runs a confidential text support service that you can access by texting FRONTLINE to 85258 for support 24/7. This service is available to all NHS staff who have had a tough day, who are feeling worried or overwhelmed, or who have a lot on their mind and need to talk it through.
  • Victim Support operates a free and confidential 24/7 Support line and live chat service, every day of the year – offering specialist support to anyone who has been a victim of crime. 
  • Any crimes you witness you can make report online via:  or on 101. 

Thank you for supporting Health Care First and the NHS!