Surgery News

HCF Newsletter

Welcome to the first edition of the Health Care First Newsletter. The aim of this Newsletter is to keep you informed of the services at Health Care First and to give you important insights into your General Practice.

We know that some of our patients have been struggling to get through to the practice particularly as things are now getting back to normal and as our demand is increasing.

To ensure we continue to provide the best service levels for you, our patients, we have taken a step back and reviewed some of our internal processes. One of the changes we have recently made to help with the call wait time is by splitting our calls into 2 very distinct categories 1, for a routine telephone appointment 2, for an attention for today appointment – we hope to improve your experience by improving the flow through our telephone system which has already resulted in lower volume queues with the average call wait time now being no more than 5 minutes and on most occasions a lot less.

We haven’t and we won’t stop there!!

In addition, we have enhanced our digital offer—Did you know you can now contact us through our website. Simply use the form – or the online consultation – to tell us about your symptoms. A member of our practice will come back to you. We might be able to give you the help and advice you need, without you having to phone or come into the practice. We provide this service using Engage Consult; the service is quick, convenient, safe and secure.

Your feedback is very important to us, we will continually strive to listen to you, for us to improve on our services.

After reading all of the above information, if you feel you can help make a difference to our patient population please do consider being part of our Patient Participation Group. This is the perfect opportunity for you as our patients to become the voice of our Health Care First community, help shape services that are fit for our area, and make a positive difference. If this interests you, please download this pdf for further information.