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Engage ConsultWhat is Engage Consult

Engage Consult lets patients communicate securely and safely online with their practice about non-emergency medical conditions or admin questions. It also provides 24/7 access to self-help information that’s symptom-specific as well as easy access to other local NHS and self-care services.

Engage Consult is designed to boost patient access, enhance practice efficiencies and to free-up much needed time and resources for clinical and admin teams.

How does Engage Consult Work?

Engage Consult lets you consult with your NHS GP online by completing a quick form that is sent and reviewed by the practice. You can also find patient self-help, pharmacy advice and local self-referral services.


  • Easy for patients and practices.
  • Patients may not need to visit the surgery and their query may be resolved with a phone call.
  • You don’t need to change surgery to get digital first access. Patients complete an online GP consultation with their own practice when they need to.
  • Medical advice is available 24/7 even when the practice is closed
  • Patients can check their health symptoms online and receive on the spot medical advice and treatment guidance with NHS content.
  • Patients will get a response from their own NHS GP practice by the end of the next working day or sooner.
  • Access wherever and whenever patients want from any device.
  • Patients can complete an eConsult at a pace that suits them, without taking up practice time.
  • Patients can request sick notes and test results without the need for an appointment therefore saving patient and practice time.