Surgery News

Changes from Monday 4th December

We know how important it is for you to be seen by the right person with the right skill set first time. We also know that busy phone lines and long waits for appointments is not the service you want to receive, or we want offer.

With this in mind, many UK GP practices, including Health Care First, are undergoing some changes. These changes will ensure you have the best experience whenever and however you choose to contact us.

One of the key changes we will be implementing isthat however you choose to access your GP services, your request will be reviewed by a Clinical Assessment Team. This team is clinically led and will ensure your needs are dealt with by the right person first time.

This means that, whereas in the past, we have distributed appointments on a first-come first-served basis, we will now be able to offer appointments within 48 to those with urgent symptoms or within 2 weeks.

To help ensure your request is dealt with appropriately, we have implemented an online system called PATCHS, that lets you request appointments, sick/fit notes and admin letters.

If you choose to call the practice or walk in, one of our care navigators will be on hand to fill in PATCHS with you, which will help our Clinical Assessment team get you to the right care.

Sometimes, a Care Navigator may direct your health care request outside of the practice, to a specialist self-referral service – these are NHS and government funded facilities/foundations that help to provide care for those with specific medical conditions and can be better placed than your GP team to support you.

We know that all of these changes can sometimes feel overwhelming and confusing, but these changes aim to ensure that you are seen by the right person, with the right skill set, first time.

It’s also important to remember that changes to online/digital systems only apply to those patients who are able to use these methods. We can still be contacted in person or over the phone for those who struggle to use or access technology.

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For more information, please go to: