February 2024 – Patient Newsletter

pharmacist

Pharmacy First – getting the most from your pharmacist Under the new NHS Pharmacy First scheme, you can visit a pharmacist to receive advice and treatment for some simple illnesses, instead of going to see your doctor. Read here about what conditions you can now go directly to your pharmacist about and what you need…

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January 2024 – Patient Newsletter

Looking after yourself

Look after yourself Winter, conditions such as cold weather can be bad for our health, especially if you are 65 or older or have health problems.  If you are in the cold for too long, it can make you more likely to have a heart attack or stroke, or your blood pressure could go up.…

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Telephone Assist

If you’re trying to book an appointment through the phone, you may need to wait in a call queue to speak to one of our Care Navigators (previously referred to as “Receptionists/Call Handlers”). Or if you don’t have time to join the call queue, you can use telephone assist. Telephone assist takes you to an…

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Use NHS services to stay well this winter

Stay well this winter

If you’re worried about your health, don’t delay, the NHS wants to see you!  Help us help you get the care you need this winter. Stay strong with winter vaccines Many people get seriously ill from the flu, including complications like bronchitis or pneumonia, and every winter thousands of people die. COVID-19 can also still…

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We’re live! Overview of new access

We know how important it is for you to be seen by the right person with the right skill set first time. We also know that busy phone lines and long waits for appointments is not the service you want to receive, or we want offer. With this in mind, many UK GP practices, including…

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December 2023 – Patient Newsletter

Dear patient, We know how important it is for you to be seen by the right person with the right skill set first time. We also know that busy phone lines and long waits for appointments is not the service you want to receive, or we want offer. With this in mind, many UK GP…

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Changes from Monday 4th December

We know how important it is for you to be seen by the right person with the right skill set first time. We also know that busy phone lines and long waits for appointments is not the service you want to receive, or we want offer. With this in mind, many UK GP practices, including…

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November 2023 – Patient Newsletter

HCF Health Requests

Important changes to the way you contact us and how we process your health requests GP practices across the UK are changing the way patients contact them and how patient health requests are processed.  Over the last couple of years, the NHS has seen a large increase in the number of patient health requests and a…

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